High-Tech, High-Touch CX
We combine cutting-edge technology with the human touch, delivering AI-augmented interactions that feel personal and authentic.
Trusted by 10,000+ companies around the world
Comprehensive CX & BPO Solutions
We offer a full range of outsourcing services to enhance your operations and delight customers.
Multilingual Communications
Support in 40+ global languages with native speakers delivering personalized customer experiences across all channels.
Voice & Non-Voice Support
Comprehensive customer support via voice, email, chat, social media, and messaging apps with seamless integration.
Tech Support
Specialized technical assistance for products and services with tiered support levels and rapid resolution workflows.
AI-Augmented Support
Next-generation customer service enhanced with AI tools for improved efficiency, accuracy, and personalization.
Analytics & CX Consulting
Data-driven insights and expert guidance to optimize your customer experience strategy and implementation.
Back-Office & RPA Solutions
Streamline operations with robotic process automation and efficient back-office support for administrative tasks.
Why Choose Defrilex
Our Value Proposition
Discover what sets Defrilex apart and why leading companies trust us with their most valuable asset—their customers. .
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Global Talent, Local Feel
Our global team of native speakers delivers culturally nuanced support that resonates with customers in their local markets.
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Data-Driven Improvement
We leverage analytics and insights to continuously refine and optimize your customer experience strategy.
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Specialized Industry Expertise
Our teams are trained in specific industry knowledge, regulations, and best practices for truly contextualized support.
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Transparent Partnership
We operate with complete transparency, aligning our success metrics with your business objectives.
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Training & Knowledge Services
We develop comprehensive training programs and knowledge resources to enhance agent performance and customer outcomes.
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We Prepare An Effective Strategy For Companies
Defrilex is a tech-driven multilingual CX & BPO service provider that combines the power of human expertise with innovative technology to deliver extraordinary customer experiences in over 40 languages. Our approach integrates high-tech solutions with high-touch service, creating seamless, efficient, and personalized interactions that drive measurable business outcomes for our clients.
Global Talent
Industry Expertise
AI-Augmented
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Success Rate
K
Complete Projects
K
Satisfied Clients
K
Trade In The World
