White label fulfillment·Dependable OPI coverage·High demand language specialists·Multilingual CX agents·Behind your SLA·Invisible to your clients·One operator·White label fulfillment·Dependable OPI coverage·High demand language specialists·Multilingual CX agents·Behind your SLA·Invisible to your clients·One operator·

Your language skills power the operations that matter most.

DefrilexCX connects skilled interpreters, translators, and multilingual support professionals with meaningful work in healthcare, government, and enterprise CX programs. Join a network that values quality, compliance, and professional standards.

→ Apply to join the network → View open roles
01who we’re looking for
For Talent

Professionals who take language access seriously.

Interpreters
  • 01 Over the phone interpreters (OPI) with healthcare, legal, or government experience
  • 02 Video remote interpreters (VRI) comfortable with clinical and institutional settings
  • 03 Mandarin, Arabic, and Vietnamese interpreters, native speakers with professional interpreting experience
  • 04 High demand language interpreters, Mandarin, Arabic, Vietnamese, French, and others
Translators
  • 01 Document translators with subject matter expertise in healthcare, legal, or government content
  • 02 Localization specialists for regulated materials
Multilingual CX Agents
  • 01 Customer support agents fluent in Spanish, Mandarin, Arabic, French, Portuguese, or other in demand languages
  • 02 Healthcare member services agents with enrollment, billing, or claims experience
  • 03 Government citizen services agents
  • 04 Chat, email, and phone support professionals
02available openings
For Talent

Roles open right now.

A sample of active assignments across our partner programs. Openings change weekly, apply once and we match you to the roles that fit your languages, certifications, and availability.

Actively hiringDFX-CX-241

Bilingual Customer Service Representative, Spanish/English

Remote · U.S.Full timeSpanish

Front line member support for a Medicaid managed care health plan. Handle inbound calls on eligibility, benefits, and claim status, document each interaction in the plan’s CRM, and warm transfer clinical questions to the nurse line.

  • Fluent Spanish and English, spoken and written
  • 1+ year in a contact center or healthcare member services
  • Home internet 25 Mbps+, headset, and a quiet workspace; authorized to work in the U.S.
Posted 2 days agoApply→
Actively hiringDFX-VRI-076

Spanish Medical Interpreter, Video Remote (VRI)

Remote · U.S.Part time / Per diemSpanish

Provide scheduled and on demand VRI for outpatient clinics and emergency departments on Zoom for Healthcare. A wired connection, HD webcam, and headset are required to meet platform standards.

  • Active CCHI (CHI™) or NBCMI (CMI) certification
  • 2+ years of clinical interpreting
  • Comfortable on telehealth platforms and EHR adjacent workflows
Posted 1 week agoApply→
Actively hiringDFX-TRN-053

Healthcare Document Translator, English ↔ Spanish

RemoteProject basedSpanish

Translate member facing materials, EOBs, consent forms, appeal letters, and vaccine notices, for a regional health plan. Batches turn around in 3 to 5 business days; a CAT tool (Trados or memoQ) is provided.

  • Professional translation experience in healthcare or regulated content
  • ATA certification preferred
  • Familiar with plain language and Section 1557 tagline requirements
Posted 4 days agoApply→
Actively hiringDFX-CX-208

Bilingual Claims Support Specialist, Arabic/English

Remote · U.S.Full time + benefitsArabic

Help Arabic speaking members with claims, prior authorizations, and grievance intake for a commercial insurer. Blended phone and chat queue, with a bilingual pay differential added to the base rate.

  • Fluent Modern Standard Arabic plus a major dialect (Levantine, Egyptian, or Iraqi) and English
  • Insurance or healthcare back office experience
  • Typing 40+ WPM and comfortable in a dual screen setup
Posted 1 week agoApply→
Actively hiringDFX-CX-263

Bilingual Customer Service Agent, Spanish/English (Nearshore, Latin America)

Remote · Latin AmericaFull timeSpanish

Support U.S. healthcare and retail members from anywhere in Latin America on a nearshore team that overlaps fully with U.S. business hours. Inbound calls and chat on orders, benefits, and account questions, logged in the client’s helpdesk.

  • Neutral accent Spanish and C1 level English
  • Based in Colombia, Mexico, Argentina, or elsewhere in LatAm with stable power and fiber internet
  • 1+ year in BPO, contact center, or customer support
Posted 1 day agoApply→
Actively hiringDFX-OPI-145

Spanish Over the Phone Interpreter, Latin America based

Remote · Latin America1099 ContractSpanish

Interpret daytime U.S. calls for clinics, schools, and benefits hotlines from a home office in Latin America. Consistent weekday volume aligned to Central and Eastern U.S. time zones.

  • Native Spanish and professional English
  • Medical or community interpreting experience preferred
  • Quiet workspace, USB headset, and a wired connection
Posted 3 days agoApply→
Actively hiringDFX-OPI-151

Brazilian Portuguese Interpreter, OPI & VRI

Remote1099 ContractPortuguese

Interpret for healthcare and social services calls involving Brazilian Portuguese speakers. A mix of scheduled VRI sessions and on demand OPI, with growing volume across the U.S. Southeast.

  • Native Brazilian Portuguese with strong English
  • Interpreting experience in clinical or institutional settings
  • Familiarity with medical terminology in both languages
Posted 4 days agoApply→
Actively hiringDFX-OPI-160

Mandarin Interpreter, OPI & VRI

Remote · U.S.1099 ContractMandarin

Interpret for hospitals, health plans, and government programs serving Mandarin speaking patients. A mix of scheduled VRI sessions and on demand OPI, with strong, steady weekly volume.

  • Native or near native Mandarin with professional English
  • Medical or community interpreting experience preferred
  • Comfortable interpreting sensitive clinical and legal content
Posted 2 days agoApply→
Actively hiringDFX-CX-271

Bilingual Technical Support Agent, Spanish/English (Nearshore)

Remote · Latin AmericaFull timeSpanish

Tier-1 technical support for a U.S. software client, delivered from a nearshore LatAm team. Troubleshoot account, app, and connectivity issues over phone, chat, and email, and document tickets in Zendesk.

  • C1 English and native Spanish
  • 1+ year in technical support or on a help desk
  • Based in Latin America with reliable fiber internet and backup power
Posted 5 days agoApply→
Actively hiringDFX-OPI-167

Vietnamese Interpreter, Over the Phone (OPI)

Remote · U.S.1099 ContractVietnamese

Interpret daytime and evening calls for clinics, health plans, and benefits hotlines serving Vietnamese speaking communities. Consistent volume across U.S. time zones.

  • Native Vietnamese with strong professional English
  • Interpreting or community health experience a plus
  • Quiet workspace, USB headset, and a wired connection
Posted 1 week agoApply→

Don’t see your language or specialty? We’re always building bench depth, apply anyway and we’ll reach out when a match opens.

03why professionals join
For Talent

Standards that respect your expertise.

  • 01Meaningful workYou’re supporting real healthcare, government, and enterprise programs where language access matters.
  • 02Professional standardsDefrilexCX maintains vetting, credentialing, and quality expectations that respect your expertise.
  • 03Flexible engagementsWork on your schedule. OPI shifts, CX projects, and translation assignments with clear scope and expectations.
  • 04Compliance infrastructureHIPAA training, Section 1557 awareness, and credentialing support are provided, so you can work in regulated environments with confidence.
04work with us
For Talent

Three steps to coverage.

Step 01

Tell us your needs

Share the languages, volume, hours, and coverage gaps you need to fill. A quick message is enough to get started.

Step 02

Get a coverage proposal

We map your needs against our active talent pool and return a proposal with specific languages, availability windows, and SLA commitments.

Step 03

Launch a pilot

Start with a defined scope under your brand, with clear success metrics, then scale as confidence grows.

Contact us

Tell us about your company and what you need, we’ll be in touch.

✓ MESSAGE RECEIVED

Thanks for reaching out.

A member of the DefrilexCX team will get back to you about next steps.

For Talent

Put your language skills to meaningful work.

Apply to join the DefrilexCX fulfillment network and get matched to healthcare, government, and enterprise programs that value your expertise.

Apply to Join the Network→