You win the contracts. We help you deliver them.
White label OPI capacity for the hard to staff languages, overnight shifts, and overflow volume that your internal interpreter pool can’t cover. Your brand. Your client relationship. Our delivery infrastructure.
The gap between the RFP and the delivery is growing.
You’ve built a strong interpretation business and your clients depend on you. But these gaps create real risk.
- 01Hard to staff languages go unfilledMandarin, Arabic, Vietnamese, French, the languages your healthcare and government clients need most are the ones your freelance network can’t consistently supply.
- 02Overnight & weekend coverage is thinYour internal pool goes dark after hours, but your client SLAs don’t. The exposure is largest exactly when you have the least staff.
- 03Overflow erodes your marginsWhen call volume spikes, your fallback is expensive incumbent vendors, or missed connections.
- 04RFPs lost for lack of coverage proofYou can’t bid contracts that require multilingual coverage commitments you can’t document, and white labeling freelancers creates brand risk.
Close coverage gaps without building new infrastructure.
- 01Extend your language coverageAdd Mandarin, Arabic, Vietnamese, and other high demand languages to your active coverage map, with documented capacity, not aspirational promises.
- 02Protect your SLAs during peak demandDefrilexCX handles overflow OPI when your internal pool is at capacity. Connection speed, fill rate, and QA data are reported back to you.
- 03Expand your bid scopeBid contracts that require 24/7 multilingual coverage with confidence. DefrilexCX capacity is SLA grade, reliable enough to put in a client commitment.
- 04Improve your overflow marginsReplace expensive incumbent overflow with DefrilexCX fulfillment at a cost structure that protects your margins.
- 05Maintain total brand controlYour interpreters, your scripts, your quality standards. DefrilexCX operates invisibly under your white label architecture.
Language access talent available to LSPs.
- 01Over the Phone Interpreters (OPI)24/7, across high demand language pairs.
- 02Video Remote Interpreters (VRI)For healthcare, legal, and government settings.
- 03On Site InterpretersFor critical in person settings.
- 04Healthcare InterpretersCredentialed for medical, behavioral health, and pharmacy.
- 05Government and Legal InterpretersCompliance ready for public sector programs.
- 06After Hours & Overflow CoverageCapacity for overnight, weekend, and peak volume gaps your internal pool can’t fill.
- 07In Demand Language SpecialistsMandarin, Arabic, Vietnamese, French, and more.
- 08TranslatorsDocument translation and localization for regulated content.
Prove it in a pilot. Expand at your pace.
Coverage gap audit
Share the languages, hours, and modalities where your coverage is thinnest. We map your gaps against our active supply.
Coverage proposal
Within 48 hours: which languages we cover, at what hours, with what fill rate commitment. Specific, documented, defensible.
Pilot deployment
Most LSP pilots begin with overflow OPI for one hard to staff language pair. 60 to 90 days, clear success metrics.
Expand over time
Overflow partner → primary OPI → VRI and on site → managed language access fulfillment.
Every claim on this page is backed by operational evidence.
- 01Published fill rate dataAvailable upon request.
- 02QA scoring methodologyAligned with LSP industry standards.
- 03White label deployment samplesFrom active partnerships.
- 04HIPAA BAA and compliance documentationPrepackaged.
- 05Interpreter credentialing and vetting protocolsDocumented.
We’re not asking you to trust a pitch deck. We’re offering to prove it in a pilot.
The objections, answered.
No. DefrilexCX is a white label fulfillment partner. We never contact, sell to, or build relationships with your end clients. Your clients see your brand, always.
We are transparent about coverage. Our proposals specify exactly which languages and hours we can cover at SLA grade reliability. We do not promise coverage we cannot deliver.
DefrilexCX operates as a white label partner with a structurally lower cost base, particularly in rare and hard to staff languages, better margins for LSPs than incumbent overflow vendors while maintaining compliance grade quality.
Yes. Our compliance infrastructure is designed for regulated environments. HIPAA BAA, Section 1557, credentialing, and E&O insurance are prepackaged.
Most pilots are operational within 2 to 4 weeks of agreement. The scope is defined collaboratively, typically one language pair, one modality, and one coverage window.
Every RFP lost for lack of coverage proof is revenue forgone.
Request a coverage gap audit and see exactly which language pairs, hours, and modalities DefrilexCX can add to your delivery capacity, behind your brand, within your SLA, ready for your next bid.