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You win the contracts.
We help you deliver them.

Request a coverage gap audit

Your interpreters, your scripts, your quality standards. Defrilex Language Services operates invisibly under your white label architecture.

Language access talent available to LSPs.

On Site Interpreters

For critical in person settings.

A smiling interpreter speaking into her headset microphone

Healthcare Interpreters

For medical, behavioral health, and pharmacy settings.

A healthcare interpreter in scrubs with a headset

Government and Legal Interpreters

For public sector programs.

A formal government session with a speaker at the podium

After Hours & Overflow Coverage

Capacity for overnight, weekend, and peak volume gaps your internal pool can’t fill.

A professional with a headset working late under a desk lamp

Over the Phone Interpreters (OPI)

24/7, across high demand language pairs.

An interpreter with a headset taking notes at her desk

Video Remote Interpreters (VRI)

For healthcare, legal, and government settings.

A clinician with a headset on a video call

In Demand Language Specialists

Mandarin, Arabic, Vietnamese, French, and more.

A language specialist with her headset around her neck

Translators

Document translation and localization for regulated content.

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Your brand. Your client relationship. Our delivery infrastructure.

White label OPI capacity for the hard to staff languages, overnight shifts, and overflow volume that your internal interpreter pool can’t cover.

See our language coverage Request a coverage gap audit
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For LSPs

You win the contracts. We help you deliver them.

Language access talent →
A multilingual agent with a headset at her laptop
For BPOs

Multilingual CX without the bilingual FTE problem.

For BPOs →
A remote interpreter on a call from home
For Talent

Your language skills power the operations that matter most.

View open roles →

  1. Extend your language coverage

    Add Mandarin, Arabic, Vietnamese, and other high demand languages to your active coverage map, with documented capacity, not aspirational promises.

  2. Protect your SLAs during peak demand

    Defrilex Language Services handles overflow OPI when your internal pool is at capacity. Connection speed, fill rate, and QA data are reported back to you.

  3. Expand your bid scope

    Bid contracts that require 24/7 multilingual coverage with confidence. Defrilex Language Services capacity is SLA grade, reliable enough to put in a client commitment.

  4. Improve your overflow margins

    Replace expensive incumbent overflow with Defrilex Language Services fulfillment at a cost structure that protects your margins.

  5. Maintain total brand control

    Your interpreters, your scripts, your quality standards. Defrilex Language Services operates invisibly under your white label architecture.

What LSPs get. Close coverage gaps without building new infrastructure.

Request a coverage gap audit

“We’re not asking you to trust a pitch deck. We’re offering to prove it in a pilot.”

Defrilex Language Services
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Explore the network

See our languages
An interpreter with a headset at his workstation
For TalentYour language skills power the operations that matter most.
A business meeting in a modern office
Why Defrilex MarketplaceWe make language access easier to operate.
A language specialist wearing a headset
Languages300+ languages. One white label network.

The objections, answered.

BPO questions

Is Defrilex Language Services a competitor to BPOs?
No. Defrilex Language Services is a fulfillment partner. We provide the multilingual workforce capacity that BPOs deploy under their own brand to serve their enterprise clients. We do not compete for end client relationships.
How does the cost compare to bilingual FTE hiring?
Bilingual FTEs cost 30 to 50% more than monolingual agents and experience significantly higher attrition, especially in high demand languages. Defrilex Language Services converts fixed labor cost into variable delivery cost, typically at a significant reduction for high demand and hard to staff languages.
What if I only need overflow capacity during peak seasons?
Our model is specifically designed for flexible capacity. Seasonal peaks, enrollment surges, new client launches, we scale up and down based on your demand without fixed headcount commitments.
How does white label work in a BPO context?
Defrilex Language Services agents and interpreters operate under your brand, follow your scripts, use your protocols, and never reveal Defrilex Language Services’s involvement to your clients. We provide white label operating procedures and brand alignment documentation.

LSP questions

Will Defrilex Language Services try to sell directly to my clients?
No. Defrilex Language Services is a white label fulfillment partner. We never contact, sell to, or build relationships with your end clients. Your clients see your brand, always.
What happens if Defrilex Language Services can’t fill a request?
We are transparent about coverage. Our proposals specify exactly which languages and hours we can cover at SLA grade reliability. We do not promise coverage we cannot deliver.
How does Defrilex Language Services compare to LanguageLine overflow?
Defrilex Language Services operates as a white label partner with a structurally lower cost base, particularly in rare and hard to staff languages, better margins for LSPs than incumbent overflow vendors while maintaining SLA grade quality.
How quickly can a pilot start?
Most pilots are operational within 2 to 4 weeks of agreement. The scope is defined collaboratively, typically one language pair, one modality, and one coverage window.

For LSPs

Every RFP lost for lack of coverage proof is revenue forgone.

Request a coverage gap audit and see exactly which language pairs, hours, and modalities Defrilex Language Services can add to your delivery capacity, behind your brand, within your SLA, ready for your next bid.

Request a Coverage Gap Audit