Question 1

How do I book an interpreter?

Accepted Answer

Create an account, post your job or choose instant booking, then confirm schedule and rate. It's that simple! Our platform makes it easy to find qualified interpreters for your specific language needs.

Question 2

Which languages do you support?

Accepted Answer

We support 200+ languages including Haitian Creole, Spanish, ASL, French, Portuguese, Mandarin, Arabic, Russian, and many more. View our full list of supported languages for comprehensive coverage.

Question 3

Do you offer on-site and remote interpreting?

Accepted Answer

Yes—we offer on-site, phone, and video interpreting services. Coverage varies by region, but we work to ensure you have the right interpreter available when and where you need them.

Question 4

How are interpreters vetted?

Accepted Answer

All interpreters undergo ID verification, credentials review, skills assessment, and ongoing quality assurance. We maintain high standards to ensure professional, reliable service.

Question 5

What are your support hours?

Accepted Answer

Our support team is available Mon–Fri, 9am–5pm ET. Emergency support is available for active clients with urgent interpretation needs.

Question 6

How do vendors work with Defrilex?

Accepted Answer

Vendors can manage teams, contracts, and payouts through our dedicated vendor portal. The platform provides tools for team coordination, billing management, and performance tracking.

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