What we collect, and what we do with it.
This policy describes the personal information handled through this website, why we hold it, who sees it, and the choices you have. It is written to be read, not skimmed past. Last updated 11 August 2026.
One company, one address, one contact point.
Defrilex LLC, trading as DefrilexCX, headquartered at 12000 Biscayne Blvd, Suite 205, Miami, FL 33181, United States, is responsible for personal information collected through this website.
For anything in this policy, write to contact@defrilex.com and mention privacy in the subject line.
Only what you give us, plus the basics any server sees.
- 01Partnership enquiriesName, work email, company, role, and whatever you choose to tell us about your program and requirement.
- 02Documentation requestsName, work email, company, role, what you need and what you are reviewing against.
- 03Agent applicationsName, email, country of residence, languages and levels, experience, availability and working setup, held with your consent so we can match you to programs.
- 04Direct contactWhatever you include when you email or call us.
- 05Technical basicsStandard server logs: IP address, browser type, pages requested, timestamps. Used for security and site operation.
What this site does not do: it runs no advertising trackers, no analytics pixels and no third-party marketing cookies. One functional exception worth naming: when you open a job page, the job reference is kept in your browser’s session storage so the application carries it through sign-up, and fonts load from Google Fonts, which means your browser makes a request to Google’s servers.
The purposes are the ones you’d expect.
- 01 Answering your enquiry and preparing properly for the conversation you asked for
- 02 Sending the documentation you requested, and being clear about what we cannot send
- 03 Assessing agent applications and matching approved profiles to programs, with consent
- 04 Running, securing and improving the website
- 05 Meeting legal, accounting and compliance obligations that apply to us
We do not sell personal information, and we do not use it for third-party advertising.
A short list, and each entry has a reason.
- 01People at DefrilexThe people who need it to do the thing you asked for: delivery for partnership enquiries, the compliance contact for documentation, recruiting for applications.
- 02Service providersHosting, email and similar infrastructure providers that process data on our behalf to run this site and our business.
- 03Partners, in one specific caseIf you are an approved agent being considered for a program, relevant profile information is shared with the partner whose program it is. That is the purpose you joined the network for.
- 04Authorities, if requiredWhere the law genuinely requires disclosure, or where it is necessary to protect rights, safety or the integrity of our services.
Kept while it serves a purpose, processed in the United States.
Enquiry and documentation records are kept as long as the conversation or relationship they belong to stays relevant, then deleted or anonymised. Agent profiles are kept while you remain on the network. Server logs rotate on a short cycle. Records we are legally required to keep are kept for the required period.
We are a US company and information is processed in the United States. If you contact us from elsewhere, your information is transferred there. Where local law gives you specific rights over that transfer, we honour requests sent to the contact address in this policy.
Ask, and you’ll get a real answer from a real person.
- 01 Ask what information we hold about you, and receive a copy
- 02 Ask us to correct information that is wrong
- 03 Ask us to delete information we have no continuing need or obligation to keep
- 04 Withdraw consent for the agent network at any time and have your profile removed
- 05 Object to a use of your information you think is off
Send any of these to contact@defrilex.com. We may need to verify who you are before acting, which protects your information rather than gatekeeping it. Depending on where you live, some of these choices are also legal rights, and we treat them that way.
Stated the way we’d want to read it.
- 01SecurityWe apply reasonable technical and organisational measures for a company of our size and stage. No one can honestly promise perfect security, and we will not pretend to.
- 02ChildrenThis site is for businesses and working professionals. It is not directed at children, and we do not knowingly collect their information.
- 03ChangesWhen this policy changes, the page and its date are updated. Material changes to how agent profiles are used are communicated to the people affected.
Questions, requests or concerns: contact@defrilex.com, or Defrilex LLC, 12000 Biscayne Blvd, Suite 205, Miami, FL 33181, United States.