White-label managed delivery·Multilingual customer experience·Back-office operations·Dedicated, shared and overflow teams·You keep the client·Responsibilities in writing·White-label managed delivery·Multilingual customer experience·Back-office operations·Dedicated, shared and overflow teams·You keep the client·Responsibilities in writing·

Work that treats your languages as a professional skill.

DefrilexCX builds and runs customer-operations teams for client programs. The people on our network are the ones doing that work: customer-service and support agents, technical and sales support, and back-office professionals. When the right program comes along, we already know who to call.

→ See open roles → Join our network
01what this is, honestly
Agent Opportunities

We’d rather set expectations properly than have you find out later.

Joining the network means we’ve met you, checked your background and languages, and can consider you when a suitable program starts. It isn’t a job offer, and it isn’t a promise of hours. How much work is available depends entirely on the programs running at the time.

What we can tell you is what the work is actually like when it comes.

02what working on our programs involves
Agent Opportunities

Real programs, not tasks.

  • 01Real programs, not tasksThe work is customer operations for established client programs: proper roles with proper training, not a stream of unrelated micro-jobs.
  • 02Your languages matter hereIf you work in more than one language, that’s central to what you bring rather than a line at the bottom of your CV.
  • 03Training that’s specific to the programWhen you’re matched, you’re trained on that program’s systems, standards and escalation rules, rather than given a general induction and left to work it out.
  • 04People around youPrograms are managed. There’s someone accountable, a quality and coaching process, and a route for escalating something that’s going wrong on a shift. You’re not working alone with a login and a queue.
  • 05Arrangements vary by programSome need fixed schedules, some are more flexible, some are remote and some aren’t. We’ll tell you what a specific opportunity actually involves before you decide about it.
03who’s on the network
Agent Opportunities

Which of these we’re actively adding to depends on what’s running.

  • 01 Bilingual and multilingual customer-service agents: phone, chat, email or social
  • 02 Customer support and escalation specialists
  • 03 Technical support agents: people who resolve issues rather than route them
  • 04 Sales and retention support professionals
  • 05 Back-office professionals: data and order processing, claims support, finance and accounting support, HR administration
  • 06 Professionals working in less commonly staffed languages: genuinely hard to find, and always of interest
04how joining works
Agent Opportunities

A proper process, step by step.

Step 01

Apply

A short application: your background, the languages you work in, and the kind of work you’re after.

Step 02

Build your profile

Experience, skills, languages and availability, so we can match you to something suitable rather than whatever comes up first.

Step 03

Verification

We confirm identity and language capability, and any credentials the work requires. It’s a real step, and it’s why our partners are comfortable putting our people on their programs.

Step 04

Orientation

How the network operates and what’s expected.

Step 05

Program training

When you’re matched, you’re trained on that specific program before you start.

Step 06

Available for matching

Once you’re approved, we’ll consider you for suitable work as programs come up.

Completing these steps means you’re approved and available. It doesn’t guarantee work, hours or a start date, and we won’t suggest otherwise.

05available openings
Agent Opportunities

Roles open right now.

Open roles across our global network. Every position is 100% remote, open worldwide, and engaged on an independent contractor basis. Apply once and we match you to the roles that fit your languages, qualifications, and availability.

Actively hiring1

Mandarin or Cantonese Interpreter

Remote · WorldwideIndependent contractorMandarin or Cantonese

Defrilex is expanding its global network of Mandarin and Cantonese interpreters. Support healthcare providers and patients through accurate, professional, and culturally appropriate language services. No prior professional interpreting experience required.

  • Native or near-native fluency in English and either Mandarin or Cantonese
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
  • No prior professional interpreting experience required
Posted 1 week agoView role & apply→
Actively hiringDFX-INT-145

Spanish Interpreter

Remote · WorldwideIndependent contractorSpanish

Defrilex is expanding its global network of Spanish interpreters. Support healthcare providers and patients through accurate, professional, and culturally appropriate language services. No prior professional interpreting experience required.

  • Native or near-native fluency in English and Spanish
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
  • No prior professional interpreting experience required
Posted 1 week agoView role & apply→
Actively hiringDFX-INT-208

Arabic Interpreter

Remote · WorldwideIndependent contractorArabic

Defrilex is expanding its global network of Arabic interpreters. Support healthcare providers and patients through accurate, professional, and culturally appropriate language services. No prior professional interpreting experience required.

  • Native or near-native fluency in English and Arabic
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
  • No prior professional interpreting experience required
Posted 1 week agoView role & apply→
Actively hiringDFX-INT-151

Brazilian Portuguese Interpreter

Remote · WorldwideIndependent contractorPortuguese

Defrilex is expanding its global network of Brazilian Portuguese interpreters. Support healthcare providers and patients through accurate, professional, and culturally appropriate language services. No prior professional interpreting experience required.

  • Native or near-native fluency in English and Brazilian Portuguese
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
  • No prior professional interpreting experience required
Posted 1 week agoView role & apply→
Actively hiringDFX-INT-167

Vietnamese Interpreter

Remote · WorldwideIndependent contractorVietnamese

Defrilex is expanding its global network of Vietnamese interpreters. Support healthcare providers and patients through accurate, professional, and culturally appropriate language services. No prior professional interpreting experience required.

  • Native or near-native fluency in English and Vietnamese
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
  • No prior professional interpreting experience required
Posted 1 week agoView role & apply→
Actively hiringDFX-TRN-053

Healthcare Document Translator, English and Spanish

Remote · WorldwideIndependent contractorSpanish

Defrilex is expanding its global network of healthcare document translators working between English and Spanish. Translate member-facing healthcare materials with accuracy, clarity, and cultural appropriateness.

  • Native or near-native written fluency in English and Spanish
  • Strong writing, editing, and proofreading skills in both languages
  • Reliable high-speed internet and a computer suitable for translation work
Posted 1 week agoView role & apply→
Actively hiringDFX-CX-241

Bilingual Customer Service Representative, Spanish and English

Remote · WorldwideIndependent contractorSpanish

Defrilex is expanding its global network of bilingual customer service representatives. Support members and customers in Spanish and English across phone, chat, and email. No prior contact centre experience required.

  • Native or near-native fluency in English and Spanish
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
  • No prior contact centre experience required
Posted 1 week agoView role & apply→
Actively hiringDFX-CX-271

Bilingual Technical Support Agent, Spanish and English

Remote · WorldwideIndependent contractorSpanish

Defrilex is expanding its global network of bilingual technical support agents. Troubleshoot account, application, and connectivity issues in Spanish and English across phone, chat, and email.

  • Native or near-native fluency in English and Spanish
  • Comfortable troubleshooting software, account, and connectivity issues
  • Quiet workspace, reliable high-speed internet, and a quality USB headset
Posted 1 week agoView role & apply→

Don’t see your language or specialty? We’re always building bench depth, apply anyway and we’ll reach out when a match opens.

06before you apply
Agent Opportunities

A few things worth knowing.

  • 01Terms are confirmed per program, in writingWorking arrangements, pay and schedule are confirmed before any work is assigned. If something isn’t clear at that point, ask. You should never start work uncertain about the terms.
  • 02You’ll need a proper workspaceA reliable internet connection and a quiet space to work, for most of what we run.
  • 03Your details, your callWe’ll ask for your consent to hold your details so we can match you to programs. You can ask us to remove your profile at any time.

If you have a question before applying, write to us and someone will answer it properly.

07join our network
Agent Opportunities

Tell us about your experience and the languages you work in.

How we review

We review applications against the programs we’re building for. If there’s a fit now, you’ll hear from us about next steps. If not, your profile stays on file, with your consent, for when a matching program starts.

DefrilexCX works with BPO companies to deliver customer-operations programs. About the company.

Apply to join

Tell us about your experience and the languages you work in.

✓ APPLICATION RECEIVED

Your application has been received.

We review applications against the programs we’re building for, and we’ll be in touch when there’s a fit.