What we’ve documented, and how requirements get handled.
If you’re placing a delivery partner behind a client program, our posture becomes part of the answer you give your client. This page sets out what exists today and how program-specific requirements are worked through.
An accurate description beats an implied certification that doesn’t survive a question.
Plenty of providers describe themselves as compliant with standards they’ve never been assessed against. It reads well in a proposal and it tends to surface at exactly the wrong moment: during your client’s review rather than ours.
Our position is straightforward. Our ethics and compliance programme is internally assessed and documented. It is not third-party certified. That’s an accurate description of where a company of our size and stage genuinely sits, and it’s a better basis for a partnership than an implied certification.
If your client requires a specific certification, tell us early. You’ll get a clear answer about where we stand rather than a hedge, and you can factor it into your decision before it’s built into a proposal.
A documented ethics and labour compliance programme, adopted August 2026.
- 01Anti-trafficking, forced labour and child labourPolicy, an annual labour and human-rights risk assessment, and supplier attestation requirements.
- 02Social responsibilityFair wages, working conditions, health and safety, and a human-rights process that extends to subcontractors.
- 03Anti-bribery and anti-corruptionPolicy, a maintained risk register, a gifts and hospitality register, and periodic monitoring. The programme is designed to follow the six principles set out in UK Ministry of Justice guidance, and adopts the FCPA books-and-records standard voluntarily as a control benchmark.
- 04Whistleblowing and ethics reportingA confidential reporting channel available to employees, contractors and the professionals working on our programs.
- 05Supplier code of conductIssued to suppliers and subcontractors, with signed attestations collected and logged.
The registers and training records behind these are maintained internally and can be discussed during diligence.
Most requirements reach us as flow-downs from your client. We work through them during scoping.
- 01We start from your client’s actual requirementsNot a generic questionnaire, but the specific obligations in the contract you’re delivering against.
- 02We tell you what we can meet and what we can’tWhere a requirement is outside what we can support today, you’ll hear it during scoping rather than finding it in a gap analysis later.
- 03Program-specific controls get documentedHandling, retention, access and any client-specific obligations are written into the program rather than assumed.
- 04Your reviewer can talk to oursA direct conversation resolves more than a questionnaire round trip.
Available on request, under a confidentiality agreement where appropriate.
- 01 Corporate and entity documentation
- 02 Our ethics and compliance policy set
- 03 Supplier code of conduct and attestation process
- 04 Agent screening and qualification approach
- 05 Confidentiality and data-handling terms applying to people on our programs
- 06 Quality approach and review criteria
- 07 Escalation and reporting structure
Where a document you need doesn’t exist yet, we’ll say so. That’s more useful to you than a maybe.
Specific questions, specific answers.
No, and we won’t imply otherwise. Our programme is internally assessed and documented. Tell us what your client requires and we’ll be specific about where we stand against it.
Send them and we’ll review them properly. Some we’ll accept, some we’ll want to discuss, and some we may not be able to meet. You’ll get a clause-by-clause answer rather than a blanket yes.
That depends on the delivery arrangement, and it’s agreed and documented during scoping rather than assumed.
Our supplier code of conduct and attestation process govern anyone we work with. The specifics for your program are settled in the agreement.
Tell us what your client’s contract requires and we’ll send what we have — and be clear about what we don’t.
- 01 Let us know what you’re reviewing against and who’s asking
- 02 We route it to the right person on our side
- 03 You get what exists, and a straight answer about what doesn’t
We use this only to respond to your request.
✓ REQUEST RECEIVED
Your documentation request has been received.
We’ll route it to the right person on our side and come back to you.