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Privacy Policy


Defrilex, an entity specializing in language services, strives to safeguard your personal privacy. The purpose of this Privacy Policy is to outline Defrilex’s procedures concerning the collection of information from users of defrilex-ls.com (referred to as the “Site”). However, it is important to note that this Privacy Policy does not encompass or govern the methods employed for gathering, utilizing, or disseminating information that is obtained from you through means other than the Site, including but not limited to other websites, telephone communication, facsimile transmission, postal mail, personal delivery, or any offline methods or mediums.

If you have any inquiries regarding our privacy policies, kindly reach out to us using our Contact Us form or by dialing 800-981-7753. By furnishing your personal information to Defrilex, you indicate your consent to the Terms of Use and acknowledge that Defrilex may collect, utilize, and disclose your personal information in accordance with the details outlined in this document.

Information We May Collect

Personally Identifiable Information

In the context of this Privacy Policy, “personally identifiable information” refers to any data that can be used to identify an individual, including but not limited to name, address, telephone number, email address, and other incidental information collected during the provision of goods or services (referred to as “personal information”). Defrilex collects personally identifiable information from you on a voluntary basis, such as when you create an account, contact us with inquiries or comments, use the “Email to a Friend” feature, or subscribe to receive updates about our latest products and services.

Browsing Information and Cookies

When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site employs cookies, a browser feature that assigns a unique identifier to your computer. Information collected from cookies allows us to enhance customer service and improve various features of our Site, including determining whether you have previously visited the Site and which pages you have accessed. If you prefer not to have your information used in this manner, most computer systems and web browsers provide privacy settings and options that allow you to disable cookies or utilize “Do Not Track” features. [We respect these settings and options.] However, accessing certain content, features, services, products, or benefits of the Site may require the provision of specific information, including personally identifying details. Failure to provide such information through the Site or utilizing the aforementioned privacy features of your computer or browser may restrict your access to certain content, features, services, products, or benefits.

How We Use Your Information

By voluntarily providing us with personally identifiable information, you enable us to better tailor our services to your interests. Defrilex may use your personally identifiable information [to communicate with you via email, postal mail, or other means about our products, services, contests, and promotions]. Generally, we utilize personal information collected on the Site for the purposes for which it was voluntarily provided, marketing, selling, or delivering products and services, as well as complying with legal or regulatory requirements, processes, or provisions. [To enhance our service to you, we may combine information you provide on the Site with data obtained from third parties, including demographic or public information]. The Site may contain interfaces with social media websites or platforms, such as Facebook, LinkedIn, Twitter, and others (“Social Media Sites”), which are owned and/or controlled by third parties. If you choose to “like” or share information from the Site through any Social Media Sites, and you are a member of a Social Media Site, the interfaces on our Site may connect your website visit to your Personal Data. The information you share with Social Media Sites will be governed by the specific privacy policies and terms of service of those Social Media Sites and not by this Privacy Policy. Before accessing and utilizing any Social Media Sites, including interacting with our pages on those sites, please review the respective privacy policy of each Social Media Site.

How We May Share Your Information

To provide you with the products and services sought through the Site, we may share information collected from the Site with our subsidiaries, affiliated companies, and like-minded business partners.

We may engage third-party companies and individuals to facilitate our products and services, perform related tasks on our behalf, provide services on our behalf, or assist us in analyzing the usage of our products. These third parties are granted access to your information solely for the purpose of performing the assigned tasks and are obligated not to disclose or use the information for any other purpose. Federal and state laws when using this website, whether on the website or through any other selected media, it is essential to adhere to all applicable federal, state, and local laws. This website was created and is operated in the United States, Canada and United Kingdom. Any violation of applicable laws while using this website may result in the termination of your access rights to the website.

Defrilex does not disclose data collected through the Site, including personally identifiable information, to other individuals or entities for marketing purposes. We do not rent, exchange, share, and/or cross-reference information, including contact information about you, that would enable such individuals or entities to contact you regarding products and services of interest.

However, Defrilex may disclose data collected through the Site, including personally identifiable information, to another party with which Defrilex enters or may reasonably enter into a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. In the event that Defrilex or its assets are acquired by another company or undergo any merger, reorganization, or liquidation, customer information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you provide consent otherwise.

We reserve the right to disclose information about you to a third party in response to a subpoena, court order, or other legal process, or upon request from any local, state, federal, or other government agency, department, or body, regardless of whether it is pursuant to a subpoena, court order, or other legal process. Your personal information and data may also be disclosed if, in Defrilex’s sole judgment, such disclosure is appropriate to protect the life, health, or property of Defrilex or any other individual or entity.

Managing Your Personal Information and Options

[You may utilize the Site without providing any personally identifiable information.]

We aim to communicate with you only if you wish to receive our communications. If you have created an account on the Site or subscribed to receive electronic newsletters or promotional emails from Defrilex, including updates, special offers, and event information, or to receive communications regarding our products and services, you have the right to opt out of receiving marketing emails or specify your preferred communications at any time. If you decide to delete your account, you can do so via our Contact Us form.

[To opt-out of receiving marketing emails, please click the unsubscribe link in the footer of our marketing emails.] If you wish to opt-out of receiving communication via postal mail, please contact us using our Contact Us form or call customer service at (800)-981-7753. However, Defrilex will continue to send non-promotional service emails related to your account, such as upgrade availability, billing and payment information, outstanding balances, and other emails concerning your account and/or Site usage.

Upon your request, Defrilex will confirm, correct, update, and/or remove any personally identifiable information it collects or holds about you. Please contact Defrilex via our Contact Us form to address any of the aforementioned requests. If you request the cessation of using or sharing your personally identifiable information, we will honor that request. However, Defrilex may retain records of your personally identifiable information for a period of time, such as for follow-up purposes, dispute resolution, legal obligations, or technical reasons. Additionally, personal information may be stored in backup files for financial, legal, or technical purposes. Furthermore, in accordance with California Civil Code Section 1798.83 (also known as the “Shine The Light” law), if you are a California resident, you may request and obtain, free of charge once a year, information about the personal information (if any) that we disclosed to third parties for direct marketing purposes in the previous calendar year. This information would include a list of the categories of personal information shared and the names and addresses of all third parties with whom the information was shared in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to the email address provided above.

EU Data Subjects

This section applies if you are an individual located in the European Union or European Economic Area (collectively, “EU”) and are considered an “EU Data Subject.” For the purposes of this section, the EU includes the European Economic Area countries of Iceland, Liechtenstein, Norway, and Switzerland, where applicable. Defrilex does not have a physical presence within the EU, nor does it offer or intend to offer its products or services directly to EU Data Subjects through the Site, nor does it actively monitor the behavior of EU Data Subjects within the EU. The prices listed on the Site are displayed in multiple currencies, including United States Dollars, pound sterling, and Canadian dollars, to cater to the needs of EU Data Subjects. The Site is controlled, operated, and intended for use primarily within the United States, Canada, and the United Kingdom. We do not make any representation that the Site is suitable for use outside the United States, Canada, or the United Kingdom, nor do we imply that access to and use of the Site, in accordance with this Privacy Policy, comply with the laws of any other jurisdiction.

Notice to California, USA Residents

Except as expressly stated herein, we do not disclose a user’s personal data to any third party for direct marketing purposes. Therefore, under California Civil Code Sections 1798.80-1798.84, Defrilex LLC LTD is not obligated to provide further information to California residents regarding the use of their personal data by Defrilex, LLC LTD. For any inquiries regarding this Privacy Policy and Terms of Use, please direct them to our Contact Us form.

Notice to Utah, USA Residents

Except as expressly stated herein, we do not disclose a user’s personal data to any third party for direct marketing purposes.

Child Online Privacy Protection Act (COPPA) Compliance

In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C., §§ 6501-06, and 16 C.F.R., §§ 312.1-312.12, the website does not permit individuals under 13 years of age to become users, and we do not intentionally collect information from children. By using the website, you acknowledge that you are 13 years of age or older.

Controlling Law and Venue

This Agreement and the relationship between the parties shall be governed by the internal laws of Lewes, London and Ontario for all construction and interpretation purposes. Venue for any action related to or arising out of this Agreement or the relationship between the parties shall be in state or federal courts of competent jurisdiction in Sussex County, Lewes.


The confidentiality of any communication or material transmitted to or from Defrilex via the Site or email cannot be guaranteed. You acknowledge that content transmitted via the Site may be transferred unencrypted and may involve: (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements for network or device connections. Consequently, Defrilex assumes no responsibility for the security of information transmitted via the Site or the Internet in general.

We have implemented appropriate physical, electronic, and managerial procedures to safeguard data, prevent unauthorized access, maintain data security, and ensure the correct use of the information collected online. We utilize firewalls to prevent unauthorized access by third parties, store data and web servers in secure facilities accessible only by authorized personnel, and process all credit card transactions in a secure, third-party, encrypted SSL environment without storing such information on our servers or log files. Nonetheless, no electronic storage or data transmission over the Internet can be guaranteed to be 100% secure.

Links to Third-Party Websites

The Site may contain links to third-party websites for user convenience in accessing information, products, or services of interest. If you access a third-party website through a link on our Site, any information you disclose on that website is not subject to this Privacy Policy. It is possible for third parties or others to collect personal or other information about you using these links. We are not responsible for the privacy practices of such websites, advertisers, or third parties, nor the content of such websites. It is your sole responsibility to review and understand the privacy practices and policies of these websites. We have no control over the use of cookies or the collection of information by these third parties. It is your obligation to review and understand the privacy practices and policies of these websites, advertisers, and any third parties.

Website Availability

As public networks, such as the internet, occasionally experience disruptions, Defrilex cannot guarantee that the website will be available 100% of the time. Although we strive to provide the most reliable website possible, interruptions and delays in accessing the website are unavoidable, and Defrilex disclaims any liability for damages resulting from such issues.

Updating this Privacy Policy

We reserve the right to modify, amend, add, or remove sections of this Privacy Policy at any time. Please check this page periodically for updates. Your continued use of the Site after any changes to this Privacy Policy are posted will be deemed as your acceptance of those changes.

Questions or Concerns

For any feedback, questions, or concerns regarding privacy, please send us a detailed message using our Contact Us form. We will make every effort to address and resolve your concerns. Official correspondence should be sent via postal mail to: 16192 Coastal Highway Lewes, DE 19958; 128 City Road LONDON EC1V2NX; 2967 Dundas St. W. #292D, Toronto, ON M6P 1Z2

Termination or Suspension

Defrilex and defrilex-ls.com may, at its sole discretion, terminate or suspend your access to all or part of the content or website for any reason, including, but not limited to, breaches or violations of the Privacy Policy and Terms of Use. Breach of any terms in this Privacy Policy and Terms of Use may result in immediate termination of your access and may give rise to legal action against you. The disclaimers herein and all restrictions regarding information downloaded or obtained from the website shall survive any cancellation or termination of your right to use the website.


The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) govern the protection of personal information in the United Kingdom.

Data Protection Act 2018: https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted

General Data Protection Regulation (GDPR): https://gdpr-info.eu/

In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA): https://laws-lois.justice.gc.ca/eng/acts/p-8.6/

United States:

Health Insurance Portability and Accountability Act (HIPAA): https://www.hhs.gov/hipaa/index.html

Gramm-Leach-Bliley Act (GLBA): https://www.ftc.gov/tips-advice/business-center/privacy-and-security/gramm-leach-bliley-act

California Consumer Privacy Act (CCPA): https://oag.ca.gov/privacy/ccpa

California Privacy Rights Act (CPRA): https://www.oag.ca.gov/privacy/cpra