Information We May Collect
Personally Identifiable Information
Browsing Information and Cookies
When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site employs cookies, a browser feature that assigns a unique identifier to your computer. Information collected from cookies allows us to enhance customer service and improve various features of our Site, including determining whether you have previously visited the Site and which pages you have accessed. If you prefer not to have your information used in this manner, most computer systems and web browsers provide privacy settings and options that allow you to disable cookies or utilize “Do Not Track” features. [We respect these settings and options.] However, accessing certain content, features, services, products, or benefits of the Site may require the provision of specific information, including personally identifying details. Failure to provide such information through the Site or utilizing the aforementioned privacy features of your computer or browser may restrict your access to certain content, features, services, products, or benefits.
How We Use Your Information
How We May Share Your Information
To provide you with the products and services sought through the Site, we may share information collected from the Site with our subsidiaries, affiliated companies, and like-minded business partners.
We may engage third-party companies and individuals to facilitate our products and services, perform related tasks on our behalf, provide services on our behalf, or assist us in analyzing the usage of our products. These third parties are granted access to your information solely for the purpose of performing the assigned tasks and are obligated not to disclose or use the information for any other purpose. Federal and state laws when using this website, whether on the website or through any other selected media, it is essential to adhere to all applicable federal, state, and local laws. This website was created and is operated in the United States, Canada and United Kingdom. Any violation of applicable laws while using this website may result in the termination of your access rights to the website.
Defrilex does not disclose data collected through the Site, including personally identifiable information, to other individuals or entities for marketing purposes. We do not rent, exchange, share, and/or cross-reference information, including contact information about you, that would enable such individuals or entities to contact you regarding products and services of interest.
We reserve the right to disclose information about you to a third party in response to a subpoena, court order, or other legal process, or upon request from any local, state, federal, or other government agency, department, or body, regardless of whether it is pursuant to a subpoena, court order, or other legal process. Your personal information and data may also be disclosed if, in Defrilex’s sole judgment, such disclosure is appropriate to protect the life, health, or property of Defrilex or any other individual or entity.
Managing Your Personal Information and Options
[You may utilize the Site without providing any personally identifiable information.]
We aim to communicate with you only if you wish to receive our communications. If you have created an account on the Site or subscribed to receive electronic newsletters or promotional emails from Defrilex, including updates, special offers, and event information, or to receive communications regarding our products and services, you have the right to opt out of receiving marketing emails or specify your preferred communications at any time. If you decide to delete your account, you can do so via our Contact Us form.
[To opt-out of receiving marketing emails, please click the unsubscribe link in the footer of our marketing emails.] If you wish to opt-out of receiving communication via postal mail, please contact us using our Contact Us form or call customer service at (800)-981-7753. However, Defrilex will continue to send non-promotional service emails related to your account, such as upgrade availability, billing and payment information, outstanding balances, and other emails concerning your account and/or Site usage.
Upon your request, Defrilex will confirm, correct, update, and/or remove any personally identifiable information it collects or holds about you. Please contact Defrilex via our Contact Us form to address any of the aforementioned requests. If you request the cessation of using or sharing your personally identifiable information, we will honor that request. However, Defrilex may retain records of your personally identifiable information for a period of time, such as for follow-up purposes, dispute resolution, legal obligations, or technical reasons. Additionally, personal information may be stored in backup files for financial, legal, or technical purposes. Furthermore, in accordance with California Civil Code Section 1798.83 (also known as the “Shine The Light” law), if you are a California resident, you may request and obtain, free of charge once a year, information about the personal information (if any) that we disclosed to third parties for direct marketing purposes in the previous calendar year. This information would include a list of the categories of personal information shared and the names and addresses of all third parties with whom the information was shared in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to the email address provided above.
EU Data Subjects
Notice to California, USA Residents
Notice to Utah, USA Residents
Except as expressly stated herein, we do not disclose a user’s personal data to any third party for direct marketing purposes.
Child Online Privacy Protection Act (COPPA) Compliance
In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C., §§ 6501-06, and 16 C.F.R., §§ 312.1-312.12, the website does not permit individuals under 13 years of age to become users, and we do not intentionally collect information from children. By using the website, you acknowledge that you are 13 years of age or older.
Controlling Law and Venue
This Agreement and the relationship between the parties shall be governed by the internal laws of Lewes, London and Ontario for all construction and interpretation purposes. Venue for any action related to or arising out of this Agreement or the relationship between the parties shall be in state or federal courts of competent jurisdiction in Sussex County, Lewes.
The confidentiality of any communication or material transmitted to or from Defrilex via the Site or email cannot be guaranteed. You acknowledge that content transmitted via the Site may be transferred unencrypted and may involve: (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements for network or device connections. Consequently, Defrilex assumes no responsibility for the security of information transmitted via the Site or the Internet in general.
We have implemented appropriate physical, electronic, and managerial procedures to safeguard data, prevent unauthorized access, maintain data security, and ensure the correct use of the information collected online. We utilize firewalls to prevent unauthorized access by third parties, store data and web servers in secure facilities accessible only by authorized personnel, and process all credit card transactions in a secure, third-party, encrypted SSL environment without storing such information on our servers or log files. Nonetheless, no electronic storage or data transmission over the Internet can be guaranteed to be 100% secure.
Links to Third-Party Websites
As public networks, such as the internet, occasionally experience disruptions, Defrilex cannot guarantee that the website will be available 100% of the time. Although we strive to provide the most reliable website possible, interruptions and delays in accessing the website are unavoidable, and Defrilex disclaims any liability for damages resulting from such issues.
Questions or Concerns
For any feedback, questions, or concerns regarding privacy, please send us a detailed message using our Contact Us form. We will make every effort to address and resolve your concerns. Official correspondence should be sent via postal mail to: 16192 Coastal Highway Lewes, DE 19958; 128 City Road LONDON EC1V2NX; 2967 Dundas St. W. #292D, Toronto, ON M6P 1Z2
Termination or Suspension
The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) govern the protection of personal information in the United Kingdom.
Data Protection Act 2018: https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted
General Data Protection Regulation (GDPR): https://gdpr-info.eu/
In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA): https://laws-lois.justice.gc.ca/eng/acts/p-8.6/
Health Insurance Portability and Accountability Act (HIPAA): https://www.hhs.gov/hipaa/index.html
Gramm-Leach-Bliley Act (GLBA): https://www.ftc.gov/tips-advice/business-center/privacy-and-security/gramm-leach-bliley-act
California Consumer Privacy Act (CCPA): https://oag.ca.gov/privacy/ccpa
California Privacy Rights Act (CPRA): https://www.oag.ca.gov/privacy/cpra